At Tarjimly, your privacy is important to us. In this privacy policy, we tell you what information we collect, share with others, and how we use it to facilitate services by translators to refugees.

Last Updated May 20th, 2017

Scope of this Privacy Policy

Tarjimly (“Tarjimly,” “we,” “our,” and/or “us”) values the privacy of individuals who use our websites, apps, and other online products and services (collectively, the “Services”) . This privacy policy (the “Privacy Policy”) explains how we collect, use, and share information from Tarjimly’s users (“Users”). It applies to refugees (“Refugees”), individuals who help refugees receive language assistance (“Aid Workers”), and anyone who signs up to become a translator (“Translator”). By using the Services, you agree to the Privacy Policy and any future amendments and additions. Your use of our Services is also subject to our Terms of Service URL.

1. Information You Provide Us

1.1. Information Provided by Refugees & Aid Workers

Becauase Tarjimly is a generally-available Messenger Bot and we do not conduct refugee or aid worker signups to use the service, Tarjimly only receives information provided by Messenger. When you use Tarjimly as a refugee or aid worker, you provide only what is available through your Facebook privacy settings and Messenger's User Profile API.

1.2. Information Provided by Translators

Initial Signup: When you sign up to become a Translator on our website, you provide your name, email address, email address, physical address, phone number, education information, and photo. We share this information with third-party providers who initiate background check reports on you. Additional information about the third parties who run the background checks is provided in Section 3.1 below.

Profile Updating: When you update your Translator profile on our website, you provide more detailed information about your capability.

1.3. Information Provided by All Users

Communications: If you contact us directly, we may receive additional information about you. For example, when you contact our Refugee Support team, we will receive your name, email address, and the contents of any message or attachments that you may send to us, as well as any other information you choose to provide.

2. Information We Collect

2.1. Information We Collect When You Use Our Services

Device Information: We receive information from Users’ devices, including IP address, web browser type, phone carrier and unique device identifiers. If you register with your Facebook account, we receive your Facebook identifier. If you register with your Google account, we receive your Google identifier.

Usage Information: We automatically receive information about your interactions with our Services, such as time and duration of your calls, the pages or other content you view, and the dates and times of your visits, to help us understand how you use our Services, help us improve our Services, and provide you information about our Services, and our Partners.

Call Recordings: We automatically record all calls made to Tarjimly hotline numbers, between Refugees and Translators. We store the recordings securely for a minimum of four years after the date of the call and destroy them after this period.

Call and Text Information: We work with one or more third parties to facilitate phone calls between Refugees and Translators. We receive information about these communications including the date, time and duration of the call, and the parties’ phone numbers.

User Feedback: Refugees can rate and review Translator at the end of every service performance. Refugees are able to see a Translator’s aggregate ratings. After a service performance, we will share feedback or comments that Refugees provide with Translators, but we will not identify the Refugee. We may also share with Translators their aggregate ratings.

Information from Cookies and Similar Technologies: We and our service providers collect information through the use of “cookies” and similar technologies to understand how you navigate through and interact with our Services, to learn what content is popular, for authentication and advertising purposes, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use our Services. We also use cookies for data analytics purposes, including from Google Analytics. You can find more information on how Google uses data from these cookies at You should consult your web browser to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may be missing out on certain features of our Services.

3. Information We Receive from Third Parties

3.1. Additional Information We Receive About Prospective and Active Translators

Background Information on Translators: Tarjimly works with third-party providers to perform criminal background checks on Prospective and active Translators, and in some instances these third parties provide Prospective and active Translators’ records to Tarjimly as part of the background check process.

4. How We Use Information We Collect From Users

4.1. Uses of Information Collected from All Users

We may use the information we collect from all Users to:

  • Establish, monitor and maintain your account and billing records
  • Analyze how you use our Services
  • Monitor the quality of our Services
  • Communicate with you, either directly or through one of our service providers, including for marketing and promotional purposes
  • Facilitate service performance and payments
  • Respond to Refugee support questions
  • Provide, improve, expand, and promote our Services
  • Improve the quality of our training programs
  • Find and prevent errors and fraud
  • Respond to any issues that may arise during services
  • 4.2. Additional Uses of Prospective and Active Translator Information

    Additionally, we use information from Prospective and active Translators for the following purposes related to the Services: Determining whether to grant a Prospective Translator access to our Services, and Sending emails and text messages to Prospective and active Translators regarding their sign ups, available assignments, incentives and other opportunities, and additional information about our Services.

    5. How Tarjimly Shares Information It Collects From Users

    5.1. Sharing between Refugees and Translators

    Once a Translator accepts a service request from a Refugee, the Refugee can see the Translator’s first name, last initial, language proficiency and other information that the Translator knowingly share with Refugees. A Refugee is also able to see a Translator’s photo, which the Translator provides. During an assignment, Refugees and Translator may be able to call and text each other. Refugee and Translator phone numbers are masked. As described above, Refugees are able to see a Translator’s aggregate ratings. We may share feedback or comments that a Refugee provides with a Translator, but we will not identify the Refugee. We may also share with Translators their aggregate ratings.

    5.2. Service Providers

    We share your information with service providers that perform services on our behalf, including all of the uses described in Section 4 above.

    5.3. Other Sharing

    We may share your information with third parties in the following cases:

    • Where disclosure is required or appropriate in order to comply with laws, regulations, legal process, or a governmental request
    • With law enforcement officials, government authorities, or third parties, if we think doing so is necessary protect the rights, property, or safety of Tarjimly, our Users, or the public
    • To protect the security or integrity of our Services
    • To enforce our agreements, policies, and Terms of Service
    • To respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person
    • To investigate and defend ourselves or others against any third-party claims or allegations
    • To provide information about the use of our Services to Translators, Partners, or potential business partners in aggregated or de-identified form that cannot reasonably be used to identify you
    • While negotiating or in relation to a business transaction, such as a merger, sale of assets, or bankruptcy; and Whenever you consent to the sharing.

    6. Your Choices

    Profile Information: You can update your profile information through your profile settings.

    Email Subscriptions: You can always unsubscribe from our promotional emails via the link provided in the emails. Even if you opt out from receiving promotional messages from us, you will continue to receive administrative messages from us.

    7. Third-Party Links

    Our Services may contain links to other websites, products, or services that we do not have control over. Please be aware that we are not responsible for the privacy practices of such third parties. We encourage you to read their privacy policies before giving them your information.

    8. Data Security

    We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. We are committed to protecting your information. Even though we take precautions to protect Users’ data, no security measures can be 100% secure, and we cannot guarantee the security of Users’ data.

    9. Children’s Privacy

    Tarjimly is not directed to children, and we do not knowingly collect personal information from children under 13. If you believe that a child under the age of 13 has given us personal information, please contact us.

    10. Changes to Our Privacy Policy

    We may make changes to this Privacy Policy from time to time. If we make any changes, we will notify you by revising the "Last Updated" date at the top of this Privacy Policy. If we make any material changes, we will let you know through the Services, by email, or other communication. We encourage Users to read this Privacy Policy periodically to stay up-to-date about our privacy practices. As long as you use the Services, you are agreeing to this Privacy Policy and any updates we make to it.

    11. Contact Information

    Feel free to contact us at any time with any questions or comments about this Privacy Policy, your personal information, our use and sharing practices, or your choices regarding your information.